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FAQ - Frequently Asked Questions

Have a question? Well, this is a great place to start and we should have the answer for you here. Of course, if you are unable to find the information you are looking for, please don't hesitate to contact us directly.

  • The meeting point for your experience is at Gastronomic Arts Barcelona (The GAB LAB).

    Address: Carrer de Lancaster, 10, Bajo 1a, 08001 Barcelona.

  • The class typically lasts for 2.5 to 3 hours

  • You can reach us at:

    support@gastronomicartsbarcelona.com for general inquiries or questions about reservations or visit our contact page 

  • Please plan to arrive a few minutes early, we’d hate for you to miss the market visit or any important instructions at the start of the class!

    ** Important: La Rambla is currently undergoing major renovations, which are causing significant traffic and pedestrian delays in the area. Please factor this into your travel time to avoid arriving late.

    If you arrive late and the group has already left for the market, don’t worry you can meet us back at the meeting point approximately 40 minutes after the class begins. Alternatively, you can ring the doorbell located just above the mailbox, and someone will assist you when we return.

    ** Note: Some classes begin at the meeting point and continue to our second location following the market visit. If you're unsure, please ask someone from our team to confirm you're in the right place.

    The easiest way to avoid all of this? Just plan to arrive a few minutes early! 😊

  • Reservations made online or on-site will appear as "FORMACION LANCASTER S.L."

    ** Gastronomic Arts Barcelona / GAB LAB proudly operate as both an educational subsidiary and a ticket provider and reseller under the esteemed Gastronomic Arts Barcelona with Formacion Lancaster SL serving as the parent company. 

    ** For any inquiries or assistance regarding your educational reservations or ticketing needs, please reach out directly to the experience provider at support@gastronomicartsbarcelona.com

    ** If you have booked an activity under a different name, we recommend contacting that specific activity provider for additional inquiries or assistance.

  • We can suggest some accommodations in the vicinity. Please reach out to us, and we'll be happy to assist you in finding suitable options.

  • Please Note: La Boqueria Market Closures & Recommendations

    La Boqueria Market is closed every Sunday and on bank holidays. We recommend checking the local holiday calendar in advance to be aware of any closure dates. Our classes will still operate on these dates and we plan ahead for fresh seafood and produce. In most cases an alternative or extended class activity is offered in its place.  

    Additionally, the market may operate on reduced hours during certain periods, particularly in December and April and it's not uncommon for some stalls to close earlier than expected due to fluctuating crowd levels or limited inventory.

    Due to these factors, the market can be unpredictable at times, especially during peak tourism hours.

    While we offer a private guided market tour as a stand alone experience, we also highly encourage guests to set aside time to explore the market on their own—it’s a must-see Barcelona landmark that deserves to be enjoyed at your own pace!

  • All ages are welcome, but those under 16 must be accompanied by a responsible adult due to safety concerns 

    Children 5 and under are FREE

  • We recommend registering in advance to secure a spot. If your friend decides to join at the last minute, please contact us to check for availability.

  • Yes, we have space for your items, but we don't assume responsibility for them.

  • General Cancellation Policy:

    • If you need to cancel your booking or part of it, please contact us as soon as possible. Cancellation may not always be possible and is at our discretion. This policy does not affect your statutory rights as a consumer.

    • Our standard cancellation charges cover the cost of processing your cancellation and compensate us for the risk of not being able to resell your travel arrangements.

    • LIVE Flamenco Show tickets are non-refundable and cannot be modified. Due to the activity being hosted by a third party, Flamenco Show Tickets are non-refundable and cannot be modified under any circumstances.

     

    Standard Cancellation Policy (1-6 People):

    • For a full refund, cancellations must be made at least 24 hours before the scheduled class date.

    • If you cancel less than 24 hours before the scheduled class date and time, the amount paid will not be refunded. Changes made less than 24 hours before the scheduled date and time may not be accepted.

    • Refund processing can take 7-10 business days.

    • To request a refund, email: support@gastronomicartsbarcelona.com

    .

    SEE FULL TERMS AND CONDITIONS HERE

  • Gift cards can only be used on available dates/times from our website: GastrononicArtsBarcelona.com

    • They expire on the date indicated.

    • They cannot be redeemed for cash, and lost cards cannot be replaced.

    • They are non-transferable and can only be used by the recipient unless otherwise indicated.

  • We also offer a Chicken and Vegetarian Paella. 

    As everything is made fresh, the chef will confirm all allergies and preferences at the start of the class. 

  • We also offer a Chicken and Vegetarian Paella. 

    As everything is made fresh, the chef will confirm all allergies and preferences at the start of the class. 

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